We are in the business of color matching - it's what we do. Our goal is that all of our colors be as perfect as possible. Just like with anything, there are exceptions or variables that come into play that we have to work with. Some of these things are within our control, some are not. Over the years we've developed some pretty simple techniques to trouble shoot these issues and I'll share them with you here.
So, what do you do if your color is not matching? If you follow these steps we will be able to find out why.
1. Verify your color code. Believe it or not, the number one reason a color doesn't match is because the wrong color was ordered. Verifying your color code is the best way to confirm or eliminate this as a possibility. Don't worry, if you've ordered the wrong color we WILL help you. Some manufacturers do not utilize color codes so you may need to reach out to them to verify your color information. Here's a help desk article on how to located your color code. https://touchupdirect.zendesk.com/hc/en-us/articles/115004921053-How-do-I-find-my-paint-code-
2. Make sure you've followed the instruction and have performed your test on your included test card. This means, you need to apply all of the recommended coats of color as well as apply the clear coat. The final look of the color can change significantly once the clear coat has been applied. This doesn't mean yellow will turn to red, but a light gray can turn pretty dark, or vice versa. Always test your color on the test card - not your vehicle! Note: If you've done the steps above and your color is green, but you ordered white - meaning the color is WAY off. Contact us right away with the information you've gathered and we'll send out the correct color. In this case the wrong color was most likely sent by mistake.
3. After checking off all the previous steps and your color is slightly or even significantly off (but not a completely different color), we'll need to create a support ticket with photos and a description of the color issue. Without going into too much detail here, there are really only a few more possibilities of why the color isn't matching and all of these possibilities have the same solution and internal trouble shooting techniques. In this last step, we'll be able to quickly determine if we can ship a replacement order that will be a match, or if there is an issue that we cannot immediately correct and process the refund. In 99% of the cases we can send a variant formula that will be exactly what you need.
Here are some related articles for more information on variants and our return policy.
Color Match - Guaranteed. https://touchupdirect.zendesk.com/hc/en-us/articles/360000705474-Color-Match-Guaranteed
As always you can create a support ticket by clicking the link at the top of the page.