We are in the business of color matching — it's what we do. Our goal is that all of our colors be as perfect as possible. But sometimes, there are exceptions or variables that come into play we have to work with. Some of these are within our control, some are not. Over the years, we developed some pretty simple techniques to troubleshoot these issues, and I'll share them with you here.
So, what do you do if your color doesn’t match? Follow these steps to find out why.
- Verify your color code. Believe it or not, the number one reason a color doesn't match is because the wrong color was ordered. Verifying your color code is the best way to confirm or eliminate this as a possibility. Don't worry, if you've ordered the wrong color we WILL help you.
- Make sure you followed the instructions and performed your test on the test card. This means you need to apply all of the recommended coats of color as well as the clear coat. The final look of the color can change significantly once the clear coat has been applied. This doesn't mean yellow will turn to red, but a light gray can turn pretty dark, or vice versa. Always test your color on the test card — not your vehicle! If you've done the steps above and your color is green, but you ordered white - meaning the color is WAY off. Contact us right away.
- After checking off all the previous steps and your color is slightly or even significantly off (but not a completely different color), we'll need to create a support ticket with photos and a description of the color issue. In this last step, we'll quickly determine if we can ship a replacement order, or if we process the refund. In 99% of the cases we can send a variant formula that will be exactly what you need.
Here are some related articles for more information on variants and our return policy.
As always you can create a support ticket by clicking the link at the top of the page.