How Do I Fix a Product Issue?
At TouchUpDirect, we strive for excellence and want all our customers to have the same great experience when using our products. Unfortunately, as is with any manufactured item, accidents happen.
Since defects are very rare, it's important for us to determine what the real problem is. In many cases it's as simple as improper use of the product, or simply having the wrong tool for the job. Nonetheless, we will do our best to correct whatever issue may come up.
If you feel you may have a defective product, please contact us right away. We'll do our best to correct the issue in a timely manner.
The more info you give us, the faster we can help. . Photos are the best, so if not included, customer support may request them. To submit your request, click the link on the top of the page.