If you believe you received the wrong color, we can help! The first thing you want to do is test the color on the included test card. Don't worry, if the color isn't correct, we won't penalize you for testing the product! The reason for the test is that we want to be sure this isn't just a labeling or color name mix up.
The most common reason for receiving the wrong color is accidentally ordering the wrong color. Again, we can help. Once you test and confirm you have the wrong color, please reach out to our customer support team, and we will take care of you. You can create a support ticket by clicking the link at the top of the page.
In most cases, we can simply ship a replacement product if needed.